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Privacy Policy

Last updated: january 2026

Capsure Innova Pty Ltd (ACN 678 928 035, ABN 82 678 928 035) (“Capsure”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use Capsure and related services (the “Service”).

By using Capsure, you consent to the collection and use of information in accordance with this Policy.

1. About Capsure

Capsure provides cloud-based tools to assist users in managing invoices and preparing claims for submission to the National Disability Insurance Scheme (NDIS).

Capsure is not affiliated with, endorsed by, or an official partner of the NDIS or the National Disability Insurance Agency (NDIA). We are an independent software provider.

2. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name and contact details (email address, optional phone number)

  • NDIS-related identifiers that you may upload (e.g. participant name on invoices)

  • Account credentials (encrypted password)

  • Subscription details (plan type, payment history via Stripe)

b. Usage and Technical Data

  • Device and browser information

  • IP address and session activity

  • Log data, analytics, and cookie information to help improve performance and usability

c. Uploaded Content

  • Invoices, receipts, or other documents you upload or forward to your Capsure email address

  • Parsed invoice data extracted via integrations such as Docupipe

We do not collect or store credit card information. All payments are processed securely by Stripe.

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Capsure Service

  • Process and manage your account and subscription

  • Parse and display invoice data for your use

  • Communicate important updates, feature changes, or service alerts

  • Improve product performance and user experience

  • Comply with legal obligations and enforce our Terms of Use

We will not sell or rent your personal information to third parties.

4. Data Storage and Security

Your data is stored securely on cloud infrastructure Digital Ocean.

We use technical and organisational safeguards, including encryption, authentication, and restricted access controls. However, no system is completely secure, and you acknowledge that you share data with Capsure at your own risk.

5. Disclosure to Third Parties

We may share limited personal data with:

  • Stripe – for secure payment processing

  • Docupipe – for document parsing and automation

  • Trusted technical service providers (e.g. email delivery, analytics) under strict confidentiality terms

  • Legal or regulatory authorities if required by law

All third-party services are selected for compliance with relevant privacy and data-protection standards.

6. International Data Transfers

Some third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with the Australian Privacy Principles and comparable international standards.

Some third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with the Australian Privacy Principles and comparable international standards.

Some third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with the Australian Privacy Principles and comparable international standards.

Some third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with the Australian Privacy Principles and comparable international standards.

7. Cookies and Analytics

Capsure uses cookies and analytics tools to:

  • Remember your login sessions

  • Improve performance and user experience

  • Collect anonymous usage statistics

You can control or delete cookies in your browser settings, though some features may not function correctly without them.

8. Access, Correction, and Deletion

You may:

  • Access or update your account information directly within the app

  • Request correction of inaccurate personal data

  • Delete your account through the account setting within the Capsure web app

  • Request deletion of your Capsure account and associated data by contacting us at admin@capsure.com.au

We will respond to all privacy requests within a reasonable timeframe.

9. Retention of Data

We retain personal data only as long as necessary to deliver the Service, meet legal obligations, or resolve disputes. When your account is deleted, associated content and personal information are removed or anonymised from our systems within a reasonable period.

10. Changes to These Terms

We may update this Privacy Policy periodically. Material changes will be communicated via our website or by email. Your continued use of Capsure after updates constitutes acceptance of the revised Policy.

11. Contact

For questions or concerns about this Privacy Policy, or to exercise your privacy rights, please contact:

Capsure Innova Pty Ltd
Email: admin@capsure.com.au
Website: www.capsure.com.au